Contact Us

We’re here to assist with orders, product care, and bespoke advice.

Our Client Care team replies within 24–48 hours on business days.
For urgent order matters, write from your purchase email so we can locate it quickly.

Contact Information

Client Care
support@velnarelle.com
Available 10:00–18:00

Shipping & Returns

Track or manage your order in My Account.
For returns, request a label via email with your order number.